by Josh Parker
Never miss a rental. Especially during your initial rent-up.
Cloud-based software, e-sign, and electronic payments make it possible to rent, take payments, and a whole host of other tasks from just about anywhere. And don't forget about an easy-to-use website for online rentals, and onsite kiosks!
I rented a unit to a customer from the comfort of my home last week. Here's how:
Our Saturday Manager called out and I couldn't be onsite to cover, so instead, I had the office phone forwarded to my cell phone. I received a call from a prospective customer from one of our company stores looking for prices of a 10x10 unit. I could have easily dismissed her and had her call the Manager on Monday to answer her questions. Instead, I hopped on my computer, logged into our cloud-based customer management software, and rented her a unit.
It took no time at all, I used the script just like the manager in the office would have, and it made for a smooth and easy customer experience- and they had no idea I wasn't in the office! ( haha - I think Marc owes me dinner)
Of course, this is typically meant for owners- not managers. The last thing we want is for managers to think they can work remotely- but for an owner, this is an important thing to know how to do- especially during your initial rent-up period where EVERY rental counts. And if you're not at home and you talk to a customer, an added bonus is you can always remind them they can rent online with ease on your website, or from the convenient kiosk onsite.
Josh Parker is VP of Technology and Development at Storage Authority. A tech guru with a background in large facility operations and team leadership, Josh is passionate about helping individuals and teams achieve success! He can be reached at email@example.com, by phone at (942) 275-1340, and can also often be seen visiting local coffee shops across Central Connecticut.
If you want to learn more about Storage Authority Franchise Opportunities, you can request a call here www.storageauthorityfranchise.com/opportunity4