20+ basic daily self storage Managers' tasks

Sep 22, 2025
2 min read

by Marc Goodin. Some owners are upset with their managers in the first few months because the managers do not follow basic procedures.

Most people hate change, so it is important to share the full job description on Day One.

Some examples include:

Call back yesterday's prospects who did not rent
Sweep and mop the office & bathroom every day - no exceptions
Use the sitelink sign-in as a time clock
Use scripts
Ask every renter if they want to rent - no matter what they said.
Walk site twice a day. Morning walk done within 15 minutes of arriving on site -
Clean property at each site walk & do unit check.
Remove & replace ovelockss for past due customers on the morning wall
End-of-day email to owners - every day
Watch as a new renter uses their code works just after renting.
As each new renter for referrals, give a referral card.
Weekly - 2 hrs off-site marketing
Dress professionally, no shorts, flip flops, etc
FB/social post 3- 5 times a week.
Have a game plan for downtime.
Premium lease insurance purchased - no exception unless they provide proof of insurance (uploaded into their files.
No price match or discounts. Unless for everyone like a website price and owner-approved.
Do not send customers to the website for a better price.
Game plan to vac CC hallways
Newsletter to you 15 days before the send-out date.
Pick up the phone in 1 ring - do not wait to see if "junk call"
Greet people in front of the desk - even open the door for them.
Review their own recorded calls send you their best call from the week.
Send out stats & agenda the day before the weekly call/meeting with owners
Smile be happy
I am sure you can think of a few more to add.

A list of common" Manager Reminders" is very helpful in ensuring everyone is on the same page

Typically, it is not the manager's fault. Managers fall into a routine based on their limited self storage experience and then argue about changes. It is usually the owner's fault for not making these and other basics mandatory starting day one.