20+ basic daily self storage Managers' tasks
- Marc Goodin
- Sep 22
- 2 min read
by Marc Goodin. Some owners are upset with their managers in the first few months because the managers do not follow basic procedures.
Some examples include:
Call back yesterday's prospects who did not rent
Sweep and mop the office & bathroom every day - no exceptions
Use the sitelink sign-in as a time clock
Use scripts
Ask every renter if they want to rent - no matter what they said.
Walk site twice a day. Morning walk done within 15 minutes of arriving on site -
Clean property at each site walk & do unit check.
Remove & replace ovelockss for past due customers on the morning wall
End-of-day email to owners - every day
Watch as a new renter uses their code works just after renting.
As each new renter for referrals, give a referral card.
Weekly - 2 hrs off-site marketing
Dress professionally, no shorts, flip flops, etc
FB/social post 3- 5 times a week.
Have a game plan for downtime.
Premium lease insurance purchased - no exception unless they provide proof of insurance (uploaded into their files.
No price match or discounts. Unless for everyone like a website price and owner-approved.
Do not send customers to the website for a better price.
Game plan to vac CC hallways
Newsletter to you 15 days before the send-out date.
Pick up the phone in 1 ring - do not wait to see if "junk call"
Greet people in front of the desk - even open the door for them.
Review their own recorded calls send you their best call from the week.
Send out stats & agenda the day before the weekly call/meeting with owners
Smile be happy
I am sure you can think of a few more to add.
A list of common" Manager Reminders" is very helpful in ensuring everyone is on the same page
Typically, it is not the manager's fault. Managers fall into a routine based on their limited self storage experience and then argue about changes. It is usually the owner's fault for not making these and other basics mandatory starting day one.
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