The Kiosk Did The Work Today
by Josh Parker
No, we didn't replace or eliminate any staff. In fact, it was all hands on deck- and a good thing too- when three customers, all in a hurry, wanted to rent units at the same time.
We had two storage experts helping customers at the desk, and another with a customer walking them through their rental at the kiosk. For our busy customers, that meant no waiting and less stress.
Bonus points to the kiosk, it was easy, scanned their ID, took payment, and it was actually faster than renting the traditional way. The kiosk did the work today.
A kiosk will never provide the kind of customer service our storage experts provide, but it is a powerful tool that I'm super thankful for, and it is NOT just for after-hours.
One of the hundreds of details you cannot afford to overlook in your next self-storage development. It is the details that count, and that is why franchising with Storage Authority works.
P.S. Thinking of buying an existing facility? This is for you!
Storage Authority is sharing their Buy Box Plus at their next webinar this Thursday.
Define Your Self-Storage Buy Box to Find a Facility in 7 Months Webinar
8/20/2026 at 11 am EST
Reserve your seat today:
or register at our website www.StorageAuthorityFranchise.com
As a bonus, we will take 5 minutes to share why this is the best time in many years to buy a facility.
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