The Kiosk Did The Work Today

1 day ago
1 min read

by Josh Parker

No, we didn't replace or eliminate any staff. In fact, it was all hands on deck- and a good thing too- when three customers, all in a hurry, wanted to rent units at the same time.

Two women at a self-service kiosk inside a storage office, with exit sign, glass doors, and bedding shelves in the background.

We had two storage experts helping customers at the desk, and another with a customer walking them through their rental at the kiosk. For our busy customers, that meant no waiting and less stress.

Bonus points to the kiosk, it was easy, scanned their ID, took payment, and it was actually faster than renting the traditional way. The kiosk did the work today.

A kiosk will never provide the kind of customer service our storage experts provide, but it is a powerful tool that I'm super thankful for, and it is NOT just for after-hours.

One of the hundreds of details you cannot afford to overlook in your next self-storage development. It is the details that count, and that is why franchising with Storage Authority works.

P.S. Thinking of buying an existing facility? This is for you!

Storage Authority is sharing their Buy Box Plus at their next webinar this Thursday.