Hospitality: This or That

by Josh Parker

You know the difference in a matter of seconds when you walk into a luxurious hotel, vs walking into a run-of-the-mill motel. The same is true for your customers walking into your self-storage office. The difference is hospitality.

Here are 5 things you can do differently to stand out and deliver a luxury self-storage experience to your customers. I'll give you "this OR that," and you choose the experience you want for your customers.

1. Open the door for every customer, OR wave and greet them from behind the counter.

2. Use a well-rehearsed script to communicate effectively and with consistency, OR no script and every customer experience is slightly different, and important information is skipped/missed.

3. Extra clean facility, beautiful landscaping, high-end finishes, or a dirty, run-down facility and grounds.

4. Fast and professional follow-ups, OR no call back and missed opportunities.

5. Self-storage expert on-site 7 days/week, happy to help, OR a call center on the other side of the world.

   
   

   The choice is clear. Don't just impress your customers- blow them away with OVER-THE-TOP, HIGH-END, LUXURY SELF-STORAGE.

We're talking all things HOSPITALITY on an upcoming 20-Minute Webinar- The Hospitality Pivot: Redefining Self-Storage Through Service-Driven Design. Join us on Thursday, March 19th @11am Eastern Time. Click Here to register and save your seat!