Storage Authority Standardizes on OpenTech Solutions
Date, 2018 – Phoenix, AZ. OpenTech Alliance, Inc. announced Storage Authority, a rapidly growing self-storage franchise company is implementing OpenTech’s solutions including INSOMNIAC CIA (Centralized Intelligent Access) at all their state-of-the art locations. Marc Goodin, Co-Founder of Storage Authority, designed and permitted his first self-storage facility over 25 years ago. Marc commented, “By utilizing the OpenTech family of products our customers have more conveniences at their fingertips which means we win out over our competition.”
Having been involved in this industry, Marc can clearly see we have entered a pivotal turning point in the self-storage industry. “We’re now selling what’s outside the four walls of a storage unit, not what’s inside. Furthermore, we are in the people business, somewhere between the banking and hotel industries.” added Marc.
To address this shift, Marc’s strategy for his franchisees is to leverage technological advances to focus on the customer experience and increase operational efficiencies. Some of the ways he is leveraging technology is by having an INSOMNIACTM kiosk onsite at every property, outsourcing inbound leads through INSOMNIACTM Live! Call Center services, offering customers hands-free access through INSOMNIACTM CIA and the Storage Genie tenant mobile app and utilizing OpenTech’s IoE integrations such as HVAC and Al.
Robert Chiti, President and CEO of OpenTech Alliance, emphasized the point, “Every solution we develop is designed with input from thousands of customers and to help self-storage operators work smarter and provide a better experience to their users. In today’s business environment you’ve got to use all the tools available to create a competitive advantage, and at OpenTech we’ve got one heck of a tool chest.”