News You Can Use Dec. 2019
Issue # 31
Storage Authority® News
Garrett just finished the first training for the new Storage Authority Monmouth Rd New Jersey facility crew and Marc trained new mangers at our 2 Connecticut locations. Here are some of the training tips you can use:
Marc’s lessons from recent Training at two facilities in CT
One facility had tons of notes, stickies and various info on the manager’s verticle side of the desk wall to help staff find or remember often used info and the other had none. The best is somewhere in between. I suggest 2 front desk lists to make it easy for the new staff members and the weekend staff. One is simply the company contact info: Address, phone, website, email along with directions. Plus the company staff including names, emails and phone numbers. The second one has often used info like: Retrieve phone message codes, Front gate systems codes (in case it gets turned off by accident) followed by the top several vendors.
A second item I noticed is we did not have a complete list of company info, site info, and vendors list. A good complete list will save you lots of time over a year. It should be updated regularly. Don’t forget things like your router name and codes, Your IP address, codes, and info to complete your credit card, merchant services scans and PCI compliance surveys, all your product vendors’ websites and codes like Home Depot, Amazon, Staples. All your maintenance vendors contact info like electricians, plumbers, IT support, landscape services, snow removal, trash removal, etc.
You should even include a list of vendors you recommend for your renters like movers and truck rentals. Remember any you recommend must be of the highest quality as their work reflects on you.
Lastly, we spent a lot of time cleaning and reorganizing since we had new managers. One key in this ongoing process is having complete manuals as without them it would take several months and owners simply do not have the time.
While Sitelink has great training and live support it still takes practice and repetition before you remember new options. To make it easier we provide a long list of Sitelink quick tips to help the new staff members. A couple of my favorite quick tips Garrett had to show me were:
1) How to quickly jump out of a rental in progress, take a quick payment and return to the rental in progress. 2) How to make various corrections after I messed up a rental 3)How to make units unavailable and or need service. 4) How to change an existing customer monthly due date and how to take a payment for moving the due date ahead.
Garretts Lessons from recent training for Storage Authority Monmouth Rd.
Training with the team (Jessica & Shane)
1.) Practice makes perfect, the best thing you can do is work through as many mock move-ins as time will allow before your doors open. 2.) Complete the documents from A-Z just like you would a true rental in the e-sign portal with every mock move-in. 3.) Have your site tour and show units down to the point where you know what features and benefits you are going to mention at certain points of the tour. 4.) Assume every sale, getting back to the office, I just need your driver’s license and debit card to get started. 5.) Automate auto-pay, as you swipe the debit card in on move-in screen so the last four of the card appear on the lease, confirm with customer the card will be processed on X date (Move-in date) of every month. If there is any push back they are welcome to come in/call in another card or pay cash or check. Let the customer know it is expensive and inconvenient to be late in self-storage don’t forget to point to the late fee schedule and “No Late Fee Guarantee Sign”.
As part of our Dynamic Ease Self Storage Development Series, we help our franchisees around the development landmines, including finding land, designing, obtaining approvals, financing and building a premier self-storage facility.
Here are a few pictures of the new Storage Authority Monmouth Rd facility
Do You Have a Self Storage Question?
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Things we love to do besides self-storage.
GP loves to cook! So it was a tragedy when we were on the road training new managers for the month of November and had to eat out almost every night.
The second we got home she jumped right into preparing our favorite food for the holidays! 27 Pate pies, 12 blueberry, and strawberry pies,
We need 3 freezers to ensure we are all set year-round. Imagine 3 freezers of homemade cooking: 12 dozen lobsters, 50 lbs of clams, 50 pies, Shrimp off the boat, local scallops and so much more!
Sushi at home is one of my favorites!
In case you did not figure it out – the beans and raisin bread on the woodstove, at the camp is my idea of cooking.
What would you love to do if you had the time and money?
Ghislaine loves to cook! When she cooks she goes all out!
What’s holding you back? You can do it! You deserve it!
ARE YOU READY?
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Recent Storage Authority News Letters
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A recent article from inside self-storage:
Check out www.SelfStorageMarketing101.com
Storage Authority 677 N Washington Blvd. Sarasota FL 34236
Garrett Byrd Storage Authority Vice President of Franchise Development