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manned or unmanned self-storage facility?

By Garrett Byrd

Our Storage Authority Franchise owners have the luxury of the best of both worlds. We have a customer-centric approach with a "High Tech and High Touch" philosophy to serve customers on the platform they prefer to do business with. By doing this it allows us to be the price leader in the market and we can command that price by treating every customer we come in contact with like a million dollars along with being involved with our local communities.

Manned self-storage facilities refer to facilities that have a dedicated on-site staff to assist customers with their storage needs, whereas unmanned self-storage facilities are fully automated, and customers manage their storage units through a digital interface. Here are some benefits of having a manned self-storage facility compared to an unmanned one:

  1. Better customer service: With a manned facility, customers have access to on-site staff who can help them with their storage needs. The staff can assist with everything from choosing the right unit size to providing packing supplies and advice.

  2. Increased security: Manned self-storage facilities typically have better security measures in place, such as surveillance cameras, gated access, and on-site personnel. This can give customers greater peace of mind when storing their belongings. customers feel safer knowing there is a human being on site that can help.

  3. Personal touch: Having on-site staff can create a more personal experience for customers. Staff can greet customers, answer questions, and provide a level of customer service that cannot be replicated by an unmanned facility.

  4. Access to amenities: Manned facilities may offer amenities such as climate control, 24-hour access, and package acceptance. These amenities can be helpful for customers who have specific storage needs.

  5. Convenience: Manned self-storage facilities may offer additional services, such as moving truck rentals or packing supplies for sale. This can make the storage process more convenient for customers who are in the midst of a move or need to purchase packing supplies.

While unmanned self-storage facilities offer the convenience of managing your storage needs remotely and saving on payroll. It is hard to charge premium rates and have a pristine facility while being the hometown self-storage delivering a Ritz Carlton customer experience without the human touch.

We have found at Storage Authority Franchise our manned self-storage facilities provide additional benefits such as better customer service, increased security, a personal touch, access to amenities, and convenience. We still deploy all the technology as unmanned facilities a kiosk, and call centers, along with giving our customers the ability to rent from the comfort of their homes on our website or over the phone.

It's the perfect blend of high-tech and high touch to create a first-class experience for our customers.

If you would like to learn more and start your journey to self-storage ownership click the link here:

Storage Authority Franchising is about owning your own hometown self-storage business and having the professional systems and knowledge to assist and guide you. We like to say You are in business for yourself but not by yourself. If you are thinking about self-storage you owe it to yourself to contact Garrett Byrd at Direct: 941-928-1354 or to learn more about the Storage Authority Franchise opportunity.

1 Comment

Marc Goodin
Marc Goodin
Apr 30, 2023

In this day an age you need both high tech and high touch!

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